Privacy Policy
Effective November 9, 2026
The short version. We collect the information you give us so we can quote, place and service insurance for you. We share it only with the insurance companies we approach to quote your coverage and the service providers that help us run the agency. We do not sell, rent or trade your information, and we never share it with other agencies or lead buyers. You can ask us what we have, ask us to correct or delete it, and stop our calls and texts at any time.
1. Who we are
Kleppinger Insurance is part of My Compass Group Inc. ("My Compass," "we," "us"), an independent insurance agency headquartered in Bohemia, New York, with a local office at 1 E Broad St, Ste 130-1002, Bethlehem, PA 18018, serving customers in Pennsylvania and New Jersey. Kleppinger Insurance and My Compass are the same company: when you request a quote here, My Compass Group Inc. is the agency that receives it and contacts you. This policy covers www.kleppingerinsurance.com and the quote requests, calls, texts and emails that come through it. When we place a policy, the insurance company that issues it also gives you its own privacy notice, which governs how that insurer handles your information.
2. What we collect
Information you give us on the quote form
- Contact details: first and last name, phone number, email address, and street address, city, state and ZIP.
- Personal details used for rating: date of birth, gender and marital status. Date of birth is sensitive; we use it only to get you accurate quotes.
- Auto details: vehicle year, make and model (up to four vehicles), number of drivers, whether you are currently insured, and your current insurer.
- Home details: property type, age, square footage, number of stories, whether it is currently insured, and your current insurer.
- Your consent record: the consent wording you agreed to, the button you clicked, the page, and the date and time.
Information from calls, texts and email
Anything you tell us while we work on your quote or policy, such as drivers' license and claims history, which insurers need in order to quote. We ask for government ID numbers only when an insurer requires them, and we collect them securely, never through website forms or ordinary email.
Information collected automatically
Like most websites, the Site and the tools below receive your IP address, browser and device type, the pages you visit and the page you came from. The quote form uses your IP address to estimate your city and ZIP code so it can fill those in for you.
Information from insurers and reporting agencies
When you ask for a quote, insurers may obtain motor vehicle records, claims history reports and, where the law permits, credit-based insurance scores. Those reports are ordered by and governed by the insurer.
3. How we use it
- To prepare quotes, compare insurers, submit applications you ask us to submit, and service your policies and claims.
- To contact you about your quote and related insurance products and services, as described in Section 5.
- To keep records we are required to keep as a licensed agency, and to comply with law.
- To run, secure and improve the Site.
Your information is not used to train artificial intelligence models, and we do not use it for any purpose unrelated to your insurance.
4. Who we share it with
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share it only:
- With insurance companies we approach to quote your coverage, or that you choose to place coverage with, so they can quote, underwrite and service the policy.
- With service providers that work for us under contract and may use the information only to provide their service to us, such as our website host, the systems that deliver your quote request to our team, and our phone, text and email providers. See Section 7.
- When required by law, such as a subpoena, a regulator's request, or to protect against fraud.
- If our agency is sold or merged, to the successor agency, which must honor this policy.
- With your permission, for any other purpose you approve.
We never sell or share your information with other insurance agencies, lead buyers or marketing companies.
5. Calls and text messages
If you agree on our quote form, we may call and text the number you gave us about your quote and related insurance products and services, including with automated technology or an artificial or prerecorded voice. Consent is not a condition of purchase.
- Stop texts: reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL or UNSUBSCRIBE. You can also opt out on a call or by email; we honor every opt-out request within 10 business days, and usually much sooner.
- Help: reply HELP, or call (484) 357-1485.
- Message frequency varies. Message and data rates may apply.
- When we contact you: we make sales calls and send sales texts only between 9 a.m. and 7 p.m. your local time, Monday through Saturday, and not on Sundays or legal holidays.
- Mobile information is never shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third party, except service providers that deliver our messages on our behalf.
- Recorded calls: Pennsylvania law requires the consent of everyone on a call before it is recorded. If we record a call, we will tell you at the start, and you may ask us not to.
6. Do Not Call
We keep an internal Do Not Call list. If you ask us not to call or text you, we add your number and honor that request for ten years, even if you later appear on another list. Before calling or texting anyone who has not given us consent and does not have a relationship with us, we check both the National Do Not Call Registry and Pennsylvania's Do Not Call list. Asking us to stop marketing does not stop calls we must make to service a policy you have with us.
7. Cookies and third-party tools
The Site does not use advertising cookies or tracking pixels. It uses only a few third-party services, which receive the technical information described in Section 2 when your browser loads them:
| Service | What it does | What it receives |
|---|---|---|
| Netlify | Hosts the website | IP address, browser and request details (server logs) |
| Google Fonts | Supplies the site's typefaces | IP address, browser details |
| Google Maps | Shows our office on a map (home and thank-you pages) | IP address, browser details; we block the page address from being sent |
| Google (logo images) | Displays insurer logos on the quote form | IP address, browser details |
| Logo.dev | Displays insurer logos on our About page | IP address, browser details |
| ipapi | Estimates your city and ZIP code on the quote form | IP address |
| AbstractAPI (if enabled) | Checks that an email address and phone number are valid | The email or phone number you enter |
| Lead delivery and management (e.g. Zapier, boberdoo) | Delivers your quote request to our team and tracks follow-up inside our agency | Your quote request, consent record, and how you found the Site |
| Phone, text and email providers | Let us call, text and email you | Your phone number, email and our messages to you |
Your browser settings. The quote form stores your answers briefly in your browser's session storage so the thank-you page can show you a summary; it is cleared after the page shows it. The Site also remembers, in your browser's local storage for up to 30 days, how you arrived (the referring website, the page you landed on, and any campaign tags in the link), and sends that with your quote request so we know how you found us. This is first-party data kept in your own browser; it is not shared with advertisers. You can block or clear cookies and site data in your browser settings.
Global Privacy Control. We honor the Global Privacy Control (GPC) browser signal as a request to opt out of any sale or sharing of your personal information. Because we do not sell or share it for advertising, you are already opted out; GPC simply confirms it. Do Not Track: we treat Do Not Track signals the same way.
If we add analytics or advertising tools in the future, we will update this table first.
8. Security
We use reasonable administrative, technical and physical safeguards designed to protect your information, including encrypted (HTTPS) connections to the Site and limiting access to staff who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach affects your information, we will notify you as required by Pennsylvania and New Jersey law.
9. How long we keep it
We keep information as long as we need it to quote and service your insurance and for as long as insurance record-keeping rules require. We keep consent records for at least five years, and Do Not Call requests for ten years. If you do not become a client, we delete or de-identify your quote information when we no longer need it, unless the law requires us to keep it.
10. Your rights and choices
We give every customer the following rights, wherever you live:
- Access: ask what personal information we have about you and get a copy.
- Correction: ask us to fix information that is wrong.
- Deletion: ask us to delete your information, except records we must keep as a licensed agency or to service a policy you have.
- Opt out: of calls and texts at any time (see Section 5). We do not sell your information, use it for targeted advertising, or use it for profiling that produces legal or similarly significant decisions, so there is nothing else to opt out of.
Which laws apply. Information we obtain to quote and place insurance is protected by the federal Gramm-Leach-Bliley Act and by the insurance privacy rules of Pennsylvania (31 Pa. Code Chapter 146a) and New Jersey (N.J.A.C. 11:1-44). When we place a policy for you, you will also receive the insurer's privacy notice. Pennsylvania does not currently have a comprehensive consumer privacy law. The New Jersey Data Privacy Act exempts many insurance businesses and applies only above certain size thresholds, so it may not apply to us; we honor the rights above, the 45-day response time and the appeal process below for everyone anyway.
How to make a request. Email info@kleppingerinsurance.com, call (484) 357-1485, or write to our office. We will verify your identity by matching information we already have, and we generally respond within 45 days (we will tell you if we need up to 45 more). An authorized agent may make a request for you with your signed permission. We will not discriminate against you for exercising these rights.
Appeals. If we decline your request, you may appeal by replying to our decision or emailing info@kleppingerinsurance.com with "Privacy appeal" in the subject line. We will respond within 45 days and explain our decision. If you are not satisfied, you may contact your state Attorney General.
11. Children
The Site is not intended for anyone under 18, and we do not knowingly collect information from children through it. Information about minor drivers on a household auto policy is collected only from a parent or guardian. If you believe a child has submitted information, contact us and we will delete it.
12. Links to other sites
The Site links to insurers' websites and other sites we do not control. Their privacy practices are their own; please read their policies.
13. Changes to this policy
We may update this policy. The effective date above shows when it last changed. If we make a material change to how we share your information, we will post it here before it takes effect and, where the law requires, ask for your consent.
14. Contact us
My Compass Group Inc. (Kleppinger Insurance)
Bethlehem office: 1 E Broad St, Ste 130-1002, Bethlehem, PA 18018 · (484) 357-1485
Headquarters: 80 Orville Dr, Suite 100, Bohemia, NY 11716 · (631) 318-0008
Email: info@kleppingerinsurance.com
Note for review before launch. This policy is not legal advice. My Compass Group Inc. should have a licensed attorney review it, confirm it matches actual practice (including which phone, text, email and lead-management providers are in use), and then remove this note.